Pick Up Requirements

• A valid government-issued photo ID is required for all drivers at the time of pickup.

• A physical copy of a valid Delivery Order (DO) is required at pickup. Bills of Lading, arrival notices, and trucking dispatch sheets are not accepted as substitutes. Documents must be complete, accurate, and match the authorized pickup party.

• All Delivery Orders must clearly indicate the MBL and HBL number, authorized pickup party, delivery location name and address, and cargo quantity. Information must match the shipment records. Incomplete or incorrect Delivery Orders may result in refusal of cargo release.

• All applicable charges must be paid in full prior to pick up. No exceptions. Cargo will only be released once payment has been received and confirmed.

• Our warehouse operates on a first-come, first-served basis; wait times may vary depending on volume.

• Drivers must arrive within operating hours and before daily cutoff times. Late arrivals will be refused.

• Drivers are responsible for arriving with equipment suitable for the cargo. Improper equipment may result in refusal of loading.

• All cargo must be inspected at the time of pickup. Any discrepancies or visible damage must be noted prior to departure.

Failure to meet any of the above requirements may result in delays, additional charges, or refusal of cargo release.